These Terms and Conditions (“Terms”) govern the provision of home services by Lake Home Management (“Company,” “Provider,” “we,” “us,” or “our”) to the individual or entity receiving services (“Client,” “you,” or “your”) in the State of Missouri. By requesting, accepting, or paying for any of our services, you agree to be bound by these Terms. If you do not agree, do not request or accept our services.

2 - Scope of Services

a. Services Provided.

-We provide residential property management, maintenance, repair, cleaning, landscaping, inspection, and related home services as described in the written estimate, service order, proposal, or invoice provided to the Client.

b. Estimates and Proposals

-All estimates, proposals, and scopes of work are valid for the period stated on the document or, if none is provided, for 30 days from issuance.
-Estimates are approximate unless expressly identified as fixed-price.

c. Changes and Additional Work

-Any change in scope requested by the Client or required due to hidden conditions may result in additional charges.
-Additional work will not commence without the Client’s written or electronic authorization unless required immediately to prevent property damage or personal injury.

d. Limitation of Services

-Understand that we are NOT a 24/7 on call home maintenance or security company. Our staff works regular business hours. Feel free to call if there is something urgent, however, in the case of an emergency, we might not have someone available immediately. Example, we can not be held liable if a pipe breaks in the middle of the night and we are not able to get there immediately.
-Many of our services are preventative. That does not mean that the circuit board on your water softener can’t go bad 2 weeks after we did a cleaning and salt fill. Or that a thermostat will not go out on your water heater less than a month after we cleaned the inside of the water heater and replaced the elements. It is not the norm, but unfortunately, parts break down. That is why we recommend replacing the parts that break, BEFORE they break.

3 - Scheduling and Access

a. Scheduling

-Services will be scheduled by mutual agreement.
-Dates and times are estimates and may change due to weather, material availability, staffing, or other factors outside our control.

b. Access

-Client must provide safe, timely access to the property for performance of services.
-If access is not provided at the scheduled time, additional charges may apply.

c. Keys and Entry Devices

-We do not retain keys or access devices.
-Client is responsible for providing either electronic door lock codes or a key lock box for use during services.
-Client authorizes the use of provided electronic door lock codes or keys in lock boxes solely for the purpose of performing services.
-We will exercise reasonable care in safeguarding keys and access codes.

4 - Client Responsibilities

a. Preparation

-Client must ensure any pets on the premises are contained prior to our arrival.
-Client must ensure the work area is free of excess clutter so we can work efficiently.
-These precautions are required to allow safe performance of services.

b. Utilities

-Client is responsible for providing necessary utilities (water and electricity) unless otherwise agreed.

c. Health and Safety

-Client must inform us of any known hazardous conditions (asbestos, mold, lead paint, unsafe structures) prior to performance of services.
-We are not responsible for pre-existing hazardous conditions that were not disclosed.

5 - Pricing, Payment, and Invoices

a. Payment Terms Unless otherwise agreed in writing, payment for services is due upon completion. For ongoing, scheduled, or contract services, payments are due in accordance with the published billing cycle or contract terms.

b. Methods of Payment We accept payment by cash, major credit/debit cards, Venmo, and other methods we may designate. Credit card payments may be subject to processing fees.

c. Deposits For certain projects we may require a deposit to secure scheduling or purchase materials. Deposits are non-refundable except as required by applicable law or as expressly stated in writing.

d. Late Payments and Collections Unpaid balances past due may incur late fees and interest at the maximum rate permitted by Missouri law. Accounts not paid may be referred to collections; the Client will be responsible for collection costs, including attorneys’ fees and court costs.

e. Estimates vs. Final Price Final invoiced amounts may differ from estimates due to changes in scope, unforeseen conditions, or additional materials. Where a fixed-price agreement exists, we will perform the work for the agreed price unless the Client requests changes.6 -

6 - Warranties and Disclaimers

a. Service Warranty

-We warrant that services will be performed in a professional, workmanlike manner consistent with industry standards.
-Because we are performing maintenance on existing appliances and products rather than installing new equipment, we cannot provide a warranty beyond any warranty provided by the manufacturer.
Note: Many manufacturers may void warranties if appliances are not maintained regularly. Regular maintenance helps preserve both appliance performance and the manufacturer's warranty.

b. Materials

-Manufacturer warranties may apply to materials used. We will make every effort to use manufacturer-recommended parts to help maintain those warranties.

c. Disclaimer of Additional Warranties

-Except as expressly stated in these Terms, all other warranties, express or implied (including implied warranties of merchantability and fitness for a particular purpose), are disclaimed to the fullest extent permitted by law.

7 - Limitation of Liability

a. Notwithstanding anything to the contrary, our liability for any claim arising from or related to these Terms or the services provided, whether in contract, tort, or otherwise, is limited to the amount paid by the Client for the specific service that gave rise to the claim during the 12-month period preceding the claim.

b. We are not liable for indirect, incidental, consequential, punitive, or special damages, including lost profits, loss of use, or loss of business, even if advised of the possibility of such damages.

c. This limitation will not apply to liability resulting from gross negligence, willful misconduct, fraud, or personal injury or death caused by our proven negligent acts or omissions.

d. Nothing in these Terms is intended to limit or exclude any liability that cannot be limited or excluded by applicable law.

e. The parties agree that the allocation of risk and the limitations of liability set forth in this section are an essential element of the bargain between the parties and that the fees charged reflect this allocation.

8 - Inspections and Acceptance: Customer shall inspect work as soon as possible and notify Provider of any deficiencies within 24 hours; failure to notify constitutes acceptance.

9 - Liability and Insurance: Provider maintains general liability and workers’ compensation insurance as required; Provider’s liability for property damage or personal injury arising from Provider’s negligence is limited to the amount of Provider’s insurance coverage except as prohibited by Missouri law.

10 - Indemnification: Customer agrees to indemnify and hold Provider harmless from claims, damages, losses, and expenses arising from Customer’s negligence, misuse, willful misconduct, or breach of this Agreement, including reasonable attorneys’ fees and court costs. This indemnity obligation extends to third-party claims related to Customer’s use, possession, alteration, or repair of Provider’s equipment or services, violation of applicable laws or regulations, or infringement of any intellectual property or proprietary rights. Provider shall (a) give Customer prompt written notice of any claim for which indemnity is sought, (b) permit Customer to assume and control the defense and settlement of such claim with counsel reasonably acceptable to Provider, and (c) reasonably cooperate with Customer at Customer’s expense. Customer shall not settle any claim that imposes any obligation or admission of liability on Provider without Provider’s prior written consent, which shall not be unreasonably withheld. The indemnity obligations set forth herein survive termination or expiration of this Agreement.